Tam.Tam · Support
How can we help?
Clear answers for recording, territory, privacy, subscriptions, and everything around moving with Tam.
9 collections · 98 articles
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Activity Analysis and Stats
Understand distance, time, pace, steps, territory, charts, and activity-quality results.
Understand your activity summary
Learn what the main numbers on a saved activity mean.
Activity metrics explained
Understand elapsed time, pace, heart rate, cadence, and territory in one place.
Elapsed time versus moving time
Why can moving time be much shorter than the total activity time?
When activity distance looks wrong
Troubleshoot an activity that is too short or too long.
How pace and speed are calculated
Understand average pace, moving pace, and peak speed.
Steps and cadence
Why steps or cadence may be missing or surprising.
Elevation gain and loss
Learn why elevation can change on a flat route.
Calories and MET
What Tam's calorie estimate represents.
Personal records
How Tam finds fastest continuous efforts.
Activity validation results
What valid, flagged, rejected, and too-short results mean.
Read charts and splits
Use pace, elevation, cadence, and split cards to inspect a route.
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Clubs, Challenges, and Community
Find people, join shared goals, cheer activities, and participate safely.
Find and follow people
Build your Tam network without sharing more than you intend.
Join a club
Discover and join a Tam club.
Leave or hide a club
Control which club spaces appear in your account.
Join a challenge
Start tracking progress toward a shared challenge.
Challenge progress is missing
What to check when an activity does not count.
Cheer an activity
Encourage someone without writing a comment.
Comments and mentions
Keep activity conversations useful and respectful.
Block or unfollow someone
Stop unwanted interactions and feed updates.
Report community content
Tell Tam about harassment, threats, fraud, or unsafe content.
Use accountability commitments
Set up gentle social motivation without over-sharing.
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Devices and Third-Party Apps
Connect Apple Health, Health Connect, Garmin, and device permissions with confidence.
Supported phones and devices
What to expect across iPhone and Android.
Connect Apple Health
Grant Tam access to selected Health data.
Connect Health Connect
Connect Android Health Connect records.
Import a completed workout
Bring an eligible workout into Tam after connecting a health service.
Avoid duplicate health imports
Why a workout can appear in history without earning rewards.
Garmin and third-party imports
What is required before Garmin or another provider can be connected.
Choose the right location permission
Why precise and background location matter for recording.
Motion and Fitness permission
Enable steps and movement signals where supported.
Battery restrictions and background recording
Prevent the operating system from stopping a recording.
Allow Tam to run in the Android background
Remove Android battery restrictions that can interrupt a locked-screen recording.
Allow Tam to run in the background on Samsung
Stop Samsung background limits from putting Tam to sleep.
Allow Tam to record in the background on iPhone
Keep location delivery available when you lock your iPhone or switch apps.
Disconnect a health provider
Revoke a provider without deleting Tam activities.
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Getting Started
Set up your account, permissions, first activity, profile, and territory.
Create your Tam account
Get from the welcome screen to your profile.
Stay signed in
What to do when onboarding flashes after login.
Set up your profile
Choose the profile details used by Tam.
Choose a territory colour
Make your turf recognizable on the map.
Understand levels and XP
See how recording and challenges affect progression.
Record your first activity
Start a walk, run, or bike ride safely.
Save your first activity
Understand the review step after finishing.
Claim territory
What makes a route eligible to claim an area.
Plan an efficient territory loop
Choose route shapes and locations that make territory easier to capture and hold.
Understand the map
Learn the difference between route, turf, and public shapes.
Plan a route on Map and use it in Record
Turn a planned route into an on-the-ground recording guide.
Set reminders and notifications
Stay informed without unwanted prompts.
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Recording and Uploading Activities
Record reliably, recover from interruptions, save preferences, and troubleshoot uploads.
Wait for GPS ready
Why starting before a fix can damage the first part of a route.
Record with the screen locked
Keep an activity running while your phone is away.
Pause and resume recording
Use pause when you intentionally stop.
Finish and save an activity
Avoid losing final samples or save preferences.
Activity upload is pending
What to do when saving takes longer than expected.
Activity upload failed
Recover a completed recording that did not reach the server.
GPS gaps during a recording
Understand missing points, pauses, and broken lines.
Phone placement during recording
Why a pocket, bag, or mesh holder can change route quality.
Early hybrid recorder limitations
Why the first months may include gaps or inaccurate moving time.
Why an activity is marked too short
A saved activity can be history without game credit.
The app closed during recording
What recovery can and cannot restore.
Choose save and privacy preferences
Set audience, map visibility, and location hiding before publishing.
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Safety and Security
Protect your account, location, data, and community experience.
Protect your Tam account
Use strong account and device security.
Protect activity location privacy
Keep private routes from becoming public maps.
Use home cloak and hidden endpoints
Reduce exposure around places you visit often.
Report harassment or threats
Get serious behavior in front of moderation.
Block an account
Limit unwanted contact quickly.
Delete an activity
Remove a saved activity and associated results.
Request account deletion
Understand the recovery window before permanent deletion.
Request a data export
Get a copy of your Tam data.
Why Tam uses integrity checks
Understand anti-cheat checks without guessing at them.
Understand third-party data sharing
See why Tam uses providers for sign-in, delivery, storage, and payments.
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Segments and Routes
Explore routes, understand loops, inspect gaps, and keep route data fair.
What is a route segment?
Understand how Tam separates uncertain route sections.
Route gaps and segment starts
Why a gap may not appear as a broken route.
Close a loop for territory
Bring the end of a route back to its start.
Why a route is not visible
Troubleshoot a missing map or route line.
Public route silhouettes
Understand the non-geographic shape shown when a map is hidden.
Explore a saved path
Use the dedicated Path detail view from activity history.
Route distance versus straight-line distance
Why route total exceeds endpoint distance.
GPS accuracy and route quality
How accuracy affects accepted route points.
Replay a route
What route replay shows and does not.
Appeal a route or territory result
Ask for review when a result looks wrong.
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Subscription and Billing
Manage Tam Pro, receipts, renewals, cancellations, and refund questions.
What is Tam Pro?
See what the paid plan adds.
Start a Tam Pro subscription
Purchase through the correct app-store account.
Manage your subscription
Change plans or review renewal details.
Cancel Tam Pro
Stop renewal while keeping access until the paid period ends.
Subscription is not showing
Recover when you paid but Tam shows the free plan.
Payment failed
What to check when a purchase is declined.
Find receipts and invoices
Locate proof of a Tam Pro purchase.
Request a refund
Send a refund request to the correct party.
Restore Pro after reinstalling
Recover premium access on a new install.
Subscription and account deletion
Why deleting Tam does not cancel billing.
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Your Account and Privacy
Manage login, profile information, visibility, data choices, and account requests.
Change your nickname
Update the name other people see.
Change your avatar
Choose a different Tam avatar.
Change birthday and age group
Manage private age details.
Change gender, height, or weight
Keep profile measurements current.
Change your login email
Update the address used for access and notices.
Reset a password
Recover access to an email account.
Google or Apple sign-in
Understand provider sign-in and account matching.
Manage activity visibility
Choose who can see an activity.
Manage notification preferences
Control reminders, social updates, and service messages.
Request privacy help
Ask about access, correction, deletion, or data use.