Tam · Support
Early hybrid recorder limitations
Why the first months may include gaps or inaccurate moving time.
The current hybrid recorder collects through the app and background bridges, so delivery can be less reliable when iOS suspends or throttles background work. Always or equivalent background location is still required; without it, locking the phone or leaving Tam can pause delivery and produce GPS gaps, delayed samples, or moving-time results that look worse than the elapsed timer and lock-screen Live Activity suggest. A dedicated native recorder is planned to own collection, journalling, foreground/background transitions, and reconciliation more directly, but until that rollout is complete these limitations should be treated as a known product condition rather than hidden from users.
What to do
- Set Always or equivalent background location before testing a locked-screen recording.
- Keep the app in view for the most reliable short comparison test.
- Include the activity ID, permission level, device model, power mode, and phone placement when reporting a gap.